FAQ

In some cases, ticket confirmation happens instantly. In others, it takes time. If the confirmation is not instant, some operators may confirm bookings only several days in advance, so if you booked months in advance, the confirmation may come later.

If you do not get a confirmation email after completing your booking, please do the following:

1. Check if your route has an “Instant” badge. If it does not, the confirmation will be made later.

2. Check your spam folder.

3. Check if you have received the payment confirmation in your email. If you have not, the booking may not have been made at all.

4. Check if you have provided the correct email address.

5. If you think you might have made a mistake in your email address, please open a support case.

To cancel your ticket, open a support case. Enter your booking number and email, and click on “I want to cancel my ticket”. You’ll be offered the option to cancel the ticket if it’s possible. Each operator has its own cancellation rules, which are displayed during the booking process. Click on the “Cancellation” tab at checkout to see them.

It depends on many factors. Some operators allow refunds, while others don’t. There is a deadline for refunds, if possible. When making a booking, please check the cancellation rules for each operator/trip by clicking on the “Cancellation” tab during checkout.

To contact them directly, please open a support case by clicking here. You will be asked to fill out a form with your booking number and email address. You may also sign in to the booking portal and click “Call us online” to talk to a representative. Or send an email to [email protected].

DLTB, Ohayami, Aniceto, and Cisco buses process bookings manually. It may take up to 24 hours until the ticket voucher is sent to you. In high season, this may take longer.

Bookings from Isarog Lines, Penafrancia, Philtranco, Pintados, Cherry, Victory Liner, Joybus, Roro, Farinas, Coda Lines, and Legaspi St Jude Transport Lines are confirmed instantly after payment. If you can not find the ticket voucher in your email inbox, please contact the support team.

Bus operators reserve the right to cancel trips or change their time schedules and/or dates of departure without prior notice. If this happened to you, please contact the support team for a refund.

For Farinas Trans, DLTB, Aniceto Bus Lines, and Lexxus shuttle bookings, please contact the support team at least 72 hours before your departure date and time. Fees apply, and changes are subject to availability.

Isarog Lines, Victory Liner, Joybus, Pintados, Penafrancia Tours, Legaspi St Jude Transport Lines, Ohayami Trans, Coda Lines, Cisco Bus, and Cherry Bus, you must visit the terminal directly to request a different departure date. Fees apply, and changes are subject to availability.

For most operators, you will need to go to the ticket booth to check in and receive your real bus ticket. You can print and show your ticket voucher upon check-in, or you can simply show it from your device.

Cisco Bus, Farinas Trans, and Joybus, you can board with your PRINTED ticket voucher. No need to have it exchanged at the ticket booth.

1. 2GO Travel, Montenegro Lines, Supercat, and Starlite Ferries, you will receive a voucher along with your e-ticket instantly after successful payment. If you cannot find the voucher in your email inbox, please contact the support team.

2. Oceanjet ferry tickets are booked manually. Reservations might be confirmed up to several hours before departure.

You may request a refund if the cancellation is due to weather conditions or technical issues. Please open a support case for this.

1. 2GO Travel and Supercat tickets, it is possible to change the departure date and time. You must visit their ticketing outlet to request this. Additional fees may apply. If you want to cancel your ticket, you may contact the support team to get a partial refund.

2. Montenegro Lines, please contact the support team at least 48 hours before your trip date. Starlite Ferries also allows departure changes. You must contact the support team at least 72 hours before your trip date. Additional fees may apply.

3. Oceanjet tickets, you may request a change in travel date and time if you have not yet received your ticket voucher. However, if you have already received it, changes can no longer be accommodated.

1. 2GO Travel and Supercat, your e-ticket will be attached to the confirmation email together with the voucher. You are required to print it out and check in at the pier 2 – 4 hours before departure.

2. Montenegro Lines, you must exchange the ticket voucher for an actual ticket at the pier at least 30 minutes before departure.

3. Oceanjet reservations, just present the “TICKET-No” which can be found in the passenger section on your voucher.

4. Starlite Ferries, you are required to print the ticket voucher and check in at the pier 1-2 hours before departure.